Refund policy

1. Company Information

MERVO LTD
Company Number: 16849395
Registered Office Address:
Flat 3 Ashton House, Petersfield Rise,
London, England, SW15 4AY

Email: contact@daniocca.com
Phone: +44-7400-725393

Hosting Provider: Shopify Inc.
Director: SELIRAND, Margus

2. Return Period

You may request a return within 14 days of receiving your order.

Requests made after this period may not be accepted.

3. Conditions for Returns

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Digital/downloadable products

  • Items marked as final sale

5. How to Request a Return

To request a return, contact us at:

contact@daniocca.com

Include your order number and reason for return.

Do not send items back without prior approval.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping costs are non-refundable.

7. Refunds

Once we receive and inspect the returned item, we will notify you of approval or rejection.

If approved, the refund will be processed to your original payment method within 5–10 business days.

8. Late or Missing Refunds

If you have not received your refund:

9. Exchanges

We only replace items if they are defective or damaged.

Contact us for exchange requests.

10. Contact

For any questions regarding this policy, contact:

contact@daniocca.com
+44-7400-725393